Terms and conditions


Your E-ticket

  • E-tickets will be dispatched via E-mail once order and payment has been received (usually within 24 hours).
  • The tickets are in PDF format which can be easily printed (other formats available on request).
  • Please check your Spam filter before contacting support about a missing E-ticket.

E-tickets ordered on day of event

  • If your e-ticket does not arrive before the event, you may still gain entry with your e-mail address and order number and a valid form of id (credit/debit card, passport or drivers license).


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Refunds will always be issued for event cancellations and administrative errors. No refunds will be issued for cancelled tickets or non-attendance. All other refunds are at the discretion of JMS Concerts.